Your Chief of Staff

Senior operational leader and C-suite executive partner with 10+ years of experience driving strategy execution, scalable operations, and cross-functional alignment in high-growth private and publicly traded organizations. Proven track record translating executive vision into measurable outcomes across operations, finance, product, marketing, partnerships, and development. 

APMC

Director, Program Operations

● Served as the right-hand strategic and operational partner to the Chief Brand Officer and Chief Content Officer, supporting executive decision-making across strategy, partnerships, governance, finance, and brand execution. 

● Translated executive priorities into operational plans, cross-functional initiatives, and measurable outcomes. 

● Established, owned, and reported on company-wide OKRs, driving organizational alignment, accountability, and performance transparency. 

● Contributed to 1,414% viewership growth and 49% year-over-year expansion of the content library by optimizing operational workflows and supporting content acquisition strategy. 

● Served as Product Owner for two custom enterprise platforms (APMC Backstage and Dude Perfect Backstage), aligning software with strategic, operational, and reporting needs across two organizations.

o Reducing quarterly content partner payout processing time by 95%+ (from ~2 months to 1 day), and reclaiming ~8 months of operational time annually, while improving financial accuracy, transparency, and partner trust. 

● Oversaw 250+ global content partners, including creators, studios, and third-party IP owners, working directly with Fortune 500 and international organizations such as Netflix, Hasbro, Mattel, Spin Master, and others. 

● Identified and resolved systemic content launch delays by implementing a scalable prioritization and scheduling model, reducing delays by up to 83% and establishing a 98% on-time release cadence

● Led executive communications, press initiatives, and stakeholder coordination, resulting in earned media coverage and strengthened brand positioning. 

● Designed, built, and scaled operational processes across multiple departments to support rapid growth and scalability. 

● Managed and vetted strategic third-party relationships to ensure alignment with corporate objectives and long-term strategy. 

● Mentored and developed team members, enabling internal promotions and strengthening leadership capacity. 

Black and white portrait of a smiling woman with wavy hair wearing a white collared shirt.

SURGE ENERGY INC.

Executive Assistant to the President and CEO.

● Operated as a strategic extension of the CEO, supporting corporate priorities, acquisitions, and enterprise-level initiatives across a fast, deal-driven environment. 

● Coordinated logistics and materials for quarterly earnings calls, investor relations correspondence, and press communications tied to corporate announcements, acquisitions, and Board meetings, for a TSX-listed, dividend-paying organization with over $500M in annual revenue

● Extended support into the CEO's personal life, coordinating luxury travel, including private charters and complex international family vacations, alongside household and property matters and family calendar logistics. 

● Coordinated with the CEO's banking, accounting, legal, and estate professionals on personal financial and estate matters, requiring discretion and cross-functional trust. 

● Led organizing committee and executed a fundraising event that became one of Canada's highest-earning single-night fundraisers, raising $1.5M. 

Managed and prioritized the CEO's calendar across an extensive portfolio of board seats, institutional investor relationships, and cross-industry connections, balancing competing high-stakes demands in a fast-moving environment. 

● Supported a high volume of concurrent M&A activity in the oil and gas sector, tracking and coordinating multiple simultaneous acquisition and merger processes, and attending high-stakes deal and strategy meetings. 

● Maintained availability outside standard business hours, anticipating and resolving time-sensitive needs for a CEO known for exacting standards. 

● Led high-priority special projects on behalf of the CEO, including sourcing and negotiating a vendor contract that resulted in over $25K in cost savings

LOHKA-GRANT PROPERTIES

Co-Founder 

● Scaled a cross-border rental portfolio from zero to six properties by leading strategy, operations, and financial performance. 

Improved operational efficiency by 80% through systems implementation. 

● Increased revenue to over $250K annually by driving acquisitions, market research, budgeting, and operational optimization across multiple jurisdictions. 

● Managed teams, vendors, contractors, and systems to ensure scalable growth and operational excellence. 

CONFIDENTIAL STUDIO

Co-Owner

● Led end-to-end acquisition, including sourcing, evaluation, and acquisition of a small business at a 1x multiple of EBITDA

● Owned and operated a consumer-facing fitness business, overseeing day-to-day operations, staffing, scheduling, and member experience, achieving over $575K in annual revenue. 

Reduced churn by over 15% through strategic customer service and experience improvements. 

● Managed hiring, onboarding, training, and performance management for a team of 10 staff members. 

● Led company-wide CRM data audit, strengthening accuracy of data from 60% to 93%

● Oversaw P&L, including budgeting, financial performance, vendor relationships, and lease obligations. 

● Led local marketing initiatives, membership sales efforts, and community engagement to drive acquisition and retention.

  • "Nicole brought order to our leadership team almost immediately. Within 2 weeks, we had a functioning OKR system, clear ownership across teams, and a level of alignment we hadn't had before. She doesn't just manage a calendar, she manages the machine underneath the business. If you're scaling and starting to feel the cracks in your operations, she's who you call."

    —Jeremy, CBO @ APMC

  • "What surprised me most was how quickly Nicole earned the kind of trust I usually only extend to people I've worked with for years. She handled our complex family estate and attended high-stakes M&A deals with total discretion and follow-through. Plus she gave me honest pushback when I needed it, not just agreement. She operates like an owner, not a hire."

    —Paul, CEO @ Surge

  • "Bringing Nicole on gave me back 30% of my week back almost immediately. Besides removing daily responsibilities, she took our website relaunch and annual grant strategy from idea to execution without needing to be managed. Our leadership team has been more aligned ever since. She's the rare person who can operate at the strategic level and still get into the details when it matters."

    —Navi, Former CMO @ H2Safety

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